Frequently Asked Questions

1. What type of insurance do you accept for the 2024 year? 

Currently, we accept the following PPO insurance plans, which are insurance providers through an employer. (List updated 8/7/2024). 

• Aetna II Plan PPO
• Ameritas PPO
• Anthem/UniCare/DeCare PPO 
• Careington
• Cigna PPO
• Connection/GEHA
• CSEA
• Excellus BlueCross Blueshield PPO 
• Guardian PPO
• Metlife PPO
• Principal PPO
• Sunlife/DHA/Assurant  PPO 
• United Concordia PPO (UCCI)
• United Healthcare PPO (UHC)
• Unum PPO

2. We accept out-of-network Benefits for all dental plans. As a courtesy, we file an insurance claim for reimbursement to be awarded to the patient. PAYMENT IS REQUIRED IN ADVANCE FOR THESE INSURANCE CARRIERS: 

• Emblem/GHI 
• Delta Dental CDPHP 
• Delta Dental Premier 
• Delta Dental PPO 
• Humana PPO

We DO NOT PARTICIPATE with the following insurance carriers: 

• DentaQuest/Fidelis
• MVP Healthcare
• Healthplex 
• Medicaid (Through the state of New York) 

3. Do you see kids? 

Yes, we accept children ages 11 and up. However, if we experience behavioral issues beyond our control that compromise the safety of the patient and/or staff during the visit, we will refer the child to a Pediatric Dental Specialist. They are trained to treat children who cannot be seen in a general dentistry setting. They also offer sedation in the operating room for non-cooperative patients with severe caries. 

4. Where are you located? What are your hours of operation?

We are at 97 1/2 George Street in Green Island, New York, 12183. 

Our current days of operations are Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday by APPOINTMENT ONLY. Hours vary.

5. What should I do before my new patient exam and cleaning (first visit)? 

Before your first visit, make sure you complete the following:

1. Sign into the patient portal link (provided via email or text) and complete your documents (medical history form, privacy policy, and HIPPA form). Completion of these forms allows us to determine if you will require Medical Clearance, Premedication, or other imperative information prior to your visit. 
2. Please bring a list of ALL medications you are currently taking. You may also include this information on the medical history form. 
3. If you have asthma, please bring your inhaler to ALL appointments 
4. Please bring your insurance card and Drivers License to your next visit. 

6. Should I premedicate before my appointment? 

If you have more than one artificial joint and a compromised medical history, premeditate before ALL appointments (excluding Consultations and non-invasive interviews). We will generally require medical clearance from your doctor before starting a treatment plan if you have artificial joints.  

7. I have a complex medical history; will I need medical clearance? 

If you have a complex medical history (i.e., severe heart conditions, breathing disorders, history of surgeries, blood thinners, etc.), you will likely require medical clearance before your appointment.

***Please complete your medical history form before the appointment so that we can screen your history and determine if a medical consult will be required before your visit. This will save time during your appointment. 

8. I have extreme dental fear. How can I relax during my appointment? 

During your visit, we will try to help you stay calm and relaxed. Please bring earphones to listen to your favorite music during your visit. We also have stress balls which aid in stress relief during dental appointments. On your first visit, we will discuss your dental anxiety and find a plan to help you decrease your anxiety,  maintain your 6-month checks, and improve your oral healthcare.

9. Do you extract 3rd molars? 

We do not extract third molars unless they have severe mobility. Generally, we refer third molar extractions to an Oral Surgeon. 

10. Do you place implants? 

At the current time, we do not place the implant (screw), but we do restore the crown portion of the implant. We will need to know your implant information before restoring the implant with a crown. This information can be obtained from your oral surgeon. We also refer patients for implant placement; we restore the crown in our office. 

11. How do I book an appointment? 

There are multiple ways to request an appointment. 

1. Call - 518-308-4200

2. Direct Book Online - motivationaldentistry.com 

***This is NOT A GUARANTEE, ONLY A REQUEST. We will contact you to confirm the appointment. *****

3. Email Request to admin@motivationaldentistry.com 

12. I have old x-rays and records from my previous dentist. Should I bring them to my appointment? 

Yes, please bring all old X-rays and dental records to your appointment. They will be scanned into your patient profile for future reference. 

13. Do you accept walk-ins? 

No, we do not accept walk-ins. Please call 518-38-4200 to schedule an appointment. 

14. What if I don't have insurance?  Do you have a payment plan? 

Yes, we have a membership program. Here are the details: 

MOTIVATIONAL DENTISTRY SMILE CLUB